Troubleshooting Windows 10

Mar 08
Troubleshooting Windows 10

What do I need to know to troubleshoot windows 10?  

That is a question I get a lot as an instructor and as the go to "tech guy" for friends and family.  The answer I give is for the most part is the stuff you already know about windows holds true, but there are some differences.  As far as what is the same, all of your old troubleshooting tools are there: ipconfig, regedit, control panel, and the command prompt.

These tools function the same as they have in the past.  You just need to know where to find them.  Hint: click on the start button and start typing in the name of the tool you are looking for.  As for what has changed there is a lot The Edge browser, Universal Windows Apps, Cortana, work folders, one drive, one drive for business, work place join just to name a few.

 

So how do I troubleshoot what's new?  

Well, that is where some of the new tools come in; first is the settings App.  There are several ways of getting into the settings app.  You could click on the start button and select settings.  You could click on the notifications icon in the system tray then click settings.  You could click on the start button and start typing settings.  

Once you get into settings, you will be presented with 8 categories: System, Devices, Network & Internet, Personalization, Time & Language, Ease of Access, Privacy, and Update & Security.  All of these links will open a Universal Windows App.  That will allow you to get into settings to start to troubleshoot Windows 10.  Some of them will provide access to links that will take you into the traditional desktop applications, such as, control panel and device manager to troubleshoot like you have done in the past.

 

Moving Forward with Windows 10

If you are a person that prefers to do your troubleshooting from the command line, you are going to need to learn a new shell PowerShell.  PowerShell has been around for 10 years.  On the desktop side it could be installed on Windows XP, but was integrated with Windows 7.  In August of this year PowerShell was made open sourced, and it can now be installed on Linux.  Also with the next feature update of Windows 10, PowerShell will become the default command line.

So, if you have not started looking at PowerShell you will need to soon.  PowerShell will give you all of the access to what you had with cmd and a lot more (it is an extensible shell).  Two commands that you can start with to learn the shell are the get-command and get-help.  Get-command will give you a list of PowerShell commands and get-help <command name> will give you help on using the command.  

 

Troubleshooting Commands to Take a Look at:

PowerShellCMD
Get-netipaddressIpconfig /all
Test-networkconnection <host or ip address>ping
Clear-dnsclientchacheIpconfig /flushdns
Get-pnpdeviceLists devices

 

 

Looking for More Information on Troubleshooting Windows 10?

I would recommend the following courses.  If you are an enterprise desktop support technician, the Microsoft 10982 – Supporting and Troubleshooting Windows 10 course, would cover troubleshooting in an enterprise environment.  If you are looking more for home or end user troubleshooting, The Computer Workshop's Microsoft Windows 10: Transition from Windows 7, covers troubleshooting questions from the end user side like how do I navigate.  Finally, to learn Power Shell, the Microsoft 10961 & 10962 – Automating Administration & Advances Automating Administration courses will give you the background needed to understand and write scripts with PowerShell.

 

Written by:

Matthew Fuerst, MCT

The Computer Workshop, Inc.